case study

Scottish Courts and Tribunals Service

Background

The Scottish Courts and Tribunals Service (SCTS) is an independent public body which is responsible for the administration of the courts and tribunals of Scotland. The Service is led by a board which is chaired by the Lord President of the Court of Session, and employs over 1000 staff members in the country’s 39 sheriff courts, 34 justice of the peace courts, the Court of Session and the High Court of Justiciary, and at the service’s headquarters in Edinburgh. The day-to-day administration of the service is the responsibility of its Chief Executive and Executive Directors. The Scottish Courts and Tribunals Service is also responsible for providing administrative services for the Judicial Office for Scotland, the Office of the Public Guardian, the Accountant of Court, the Criminal Courts Rules Council, and the Scottish Civil Justice Council.

Challenge

The SCTS provides administrative support to Scottish Courts and to the judiciary of those courts. Website visitors may read about the Scottish Court Service or find out more about the Judiciary of Scotland, or the Supreme Courts, Sheriff Courts or Justice of the Peace Courts. High security, high availability, and strict content workflows are a must on this kind of website. But United Experts was also tasked to provide assistance when the organizational rebrending took place and thousands of documents had to be updated automatically.

Solution

The SCTS website has very demanding requirements in terms of security, performance, and content approval workflow. The organization also has demanding requirements on the external supply of software and services.  United Experts was tasked to assist the SCTS in implementing CMS related best practices for security, performance, and high availability. UE also provided various, demanding maintenance tasks on the project, including an automated update of thousands of documents when the organizational rebranding took place.